Robotics & Automation News

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Universal Robots launches ‘Service360’ customer support

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Universal Robots has launched Service360, a new support service offering which the company says “enhances performance, increases uptime and mitigates risk through seamless collaboration”.

Chris Wilson, vice president of service, Universal Robots, says: “Our customers are at the center of everything. Now, we’re empowering them to proactively monitor, optimize and safeguard cobot performance with enhanced support and preventative maintenance.

“Service360 protects production lines, maximizes uptime, reduces risk and enables success by ensuring manufactures are prepared for the unexpected.” [Read more…] about Universal Robots launches ‘Service360’ customer support

Autonomous vehicles simulator Applied Intuition raises $40 million in funding

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Applied Intuition, a provider of a simulation platform for autonomous vehicle development, has raised $40 million in Series B financing.

The funding round was led by General Catalyst with participation from Kleiner Perkins, M12 (Microsoft), Sozo Ventures, and La Famiglia.

Previous investors, Andreessen Horowitz, Lux Capital, and Floodgate, also participated in this round. [Read more…] about Autonomous vehicles simulator Applied Intuition raises $40 million in funding

Salesforce launches ‘Manufacturing Cloud’ to help align sales with operations

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Salesforce has launched a new service called “Manufacturing Cloud”, which the company says enables companies to align their sales activities with their manufacturing operations.

Salesforce is one of the world’s leading customer relations management platforms, and the company says its new industry offering allows manufacturers to strategically plan to meet customer commitments and better react to market changes.

Salesforce has collaborated with major manufacturing and sales companies through the product pilot program, including Kawasaki Motors, Hitachi Chemical, CF Industries, Mipox, Gelita and more. [Read more…] about Salesforce launches ‘Manufacturing Cloud’ to help align sales with operations

AT&T working with Badger Technologies to provide 5G networking for retail robots

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AT&T and Badger Technologies are working together to accelerate retail automation using autonomous robots with 5G wireless networking capabilities.

Badger Technologies’ robots empower retailers to improve operational efficiencies and customer experiences by identifying out-of-stock, mispriced or misplaced inventory as well as store hazards.

These advanced mobile data collection systems can fill major gaps in the collection and sharing of vital in-store data and images, but also can tax a store’s existing Wi-Fi network. [Read more…] about AT&T working with Badger Technologies to provide 5G networking for retail robots

Laser interferometer verifies Trumpf Trumatic faster and more accurately

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When Trumpf saw API’s XD Laser at a trade show, they immediately recognized that it could measure the three degrees of freedom needed for production of their TruMatic 7000 punch laser machine in only a single measurement process.

A subsequent demo at Trumpf’s factory in Ditzingen, Germany, however, revealed more benefits than Trumpf was anticipating. [Read more…] about Laser interferometer verifies Trumpf Trumatic faster and more accurately

What are the benefits of machine learning in business?

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Machine learning makes our lives so much easier every day. Work that used to take people several hours or even days now can be completed in a blink of an eye by artificial intelligence program.

Due to that, we have less work to do and more spare time.

Also, there are no “human” mistakes involved in the process. [Read more…] about What are the benefits of machine learning in business?

Hirebotics develops new robotic welding system

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Hirebotics has developed a new robotic welding system using Universal Robots machines.

The new for-hire BotX Welder – developed by Hirebotics and utilizing Universal Robots’ UR10e collaborative robot arm – lets manufacturers automate arc welding with no capital investment, handling even small batch runs not feasible for traditional automation.

Nowhere in manufacturing is the shortage of labor felt as urgently as in the welding sector, which is now facing an acute shortage of welders nationwide. [Read more…] about Hirebotics develops new robotic welding system

How AI Could Boost Business Customer Service

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From forecasts to spam filters, artificial intelligence has long been used to help companies across industries. Within recent years, it’s begun to play a key role in a major business area: customer service. 

Though it’s widely seen as a human-led sector, this form of tech could simplify a number of B2C tasks, likely boosting overall client experience as a result. In turn, this may very well improve brand reputation as well as profit turnover.

Let’s explore the main ways in which AI stands to enhance customer service within a business. [Read more…] about How AI Could Boost Business Customer Service

There’s an app for that: Automating the moving of parts from warehouses to field service technicians

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By Travis Smith, founder and CTO, WithoutWire Inventory Sciences

A typical process to move parts from a warehouse to a field technician generates a 77 percent reduction in barcode scans using automated optimization

Field technicians are paid to do their job, not to study software manuals. Many field techs are under 40 and have spent their lives using Android and iOS apps. These solutions are easy to install; with a minimal learning curve, automating, tracking, and replenishing truck inventory in real-time is now possible.  [Read more…] about There’s an app for that: Automating the moving of parts from warehouses to field service technicians

AI driving actionable sales intelligence in manufacturing

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By Barrett Thompson, Zilliant Business Solutions

The manufacturing plant floor has been automated and optimized for years; yet revenue and profit growth remain stagnant.

Seemingly everything has been process-improved with lean manufacturing principles; however, the cost of doing business remains high and the C-Suite continues its demands for an increase in revenue per transaction and gross margins.

Two functions at manufacturing organizations are prime for process improvement:

  • selling; and
  • pricing.

A closer look at the selling function reveals that despite reducing labor costs via transformational automation solutions, sales teams still manage large, antiquated portfolios. They are expected to increase their book of business while retaining current customers. [Read more…] about AI driving actionable sales intelligence in manufacturing