Robotics & Automation News

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The Benefits of Implementing Contact Center Software Solutions in Your Business

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In today’s fast-paced business environment, keeping up with customer expectations for prompt and personalized service can be challenging.

However, with the integration of advanced contact center software solutions, companies can dramatically revolutionize their approach to customer service.

These systems improve communication efficiency and enhance the overall customer experience. Businesses leveraging such technology are witnessing substantial improvements in customer satisfaction and loyalty.

[Read more…] about The Benefits of Implementing Contact Center Software Solutions in Your Business

Prime Robotics agrees warehouse automation partnership with Wulftec International

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Prime Robotics, a provider of intelligent end-to-end automation solutions for warehouse, distribution, and fulfillment facilities, has agreed a partnership with Wulftec International.

This agreement enables Prime Robotics customers to fully integrate Wulftec’s stretch wrapping technology with Prime’s pallet management solution.

In today’s hyper-competitive marketplace, end-to-end automation plays a critical role in the efficiency and success of fulfillment facilities. [Read more…] about Prime Robotics agrees warehouse automation partnership with Wulftec International

Nonwoven materials event INDEX opens after 18-month wait

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INDEX20 opened its doors this week, after an 18-month wait, delighted to welcome the nonwoven industry back to Geneva with open arms. The exhibition floor was bustling with activity and anticipation at the prospect of new business.  

Over 500 exhibitors from 44 countries were present at the event, premiering their latest innovations. Organisers say the resounding message from the event was one of “a positive outcome and an inspiring vision” of the industry’s future across the spectrum of applications sectors.

The industry continued to evolve dramatically during the pandemic, and expectations were high as players from across the industry worldwide came together for the first time since 2017. Exhibitors said their expectations were exceeded, citing the high quality of the visitors present, converging on INDEX to conclude new business projects. [Read more…] about Nonwoven materials event INDEX opens after 18-month wait

Can robots save the e-commerce holiday season?

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It’s getting close to Christmas and that means it’s time for e-commerce fulfillment managers to start getting worried about the availability of labor for the holiday season.

According to a recent article in Supply Chain Dive, “this year’s peak season promises additional challenges in recruiting new hires as the pool of available labor shrinks”.

As the article points out, the US unemployment rate hit a 50-year low in September 2019. [Read more…] about Can robots save the e-commerce holiday season?