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6 Things to Think About Before Buying an Electric Vehicle

March 2, 2021 by Polly

Electric cars are here to stay, with most major manufacturers releasing new makes and models within the next five years.

And, there’s no question as to why. Electric vehicles come with a long list of benefits, including reducing pollution, limiting our dependence on oil, and even providing more customization thanks to technologically-advanced software. [Read more…] about 6 Things to Think About Before Buying an Electric Vehicle

Filed Under: Autonomous Vehicles, Promoted Tagged With: chargeback, cost, Cost of Electricity, customer, customers, electric vehicle, evidence, maintenance, refund, service

Here’s How to Avoid Chargebacks and What To Do If You Caught One

March 2, 2021 by Polly

Chargebacks are integrated into the banking system to protect customers from fraud, but they can cause problems to honest merchants too.

Cardholders don’t always know the full description of a chargeback. Usually, they remember that it’s a form of refund that lets them get the money back quickly without returning the purchased item.

Online store owners, who use merchant chargeback protection services, rarely face the problem, but they all came through it before the solution arrived. Below is a to-do guide that will help you protect yourself in the future. [Read more…] about Here’s How to Avoid Chargebacks and What To Do If You Caught One

Filed Under: Business, Promoted Tagged With: Avoiding Chargebacks, chargeback, cost, customer, customers, Dealing with Chargebacks, evidence, Keeping Clear Records, Meeting Customer Expectations, Merchant Chargeback Protection Services, refund, service, Verifying Suspicious Orders

Ava says its telepresence robot ‘revolutionizing real estate industry’s digital capabilities’

March 2, 2021 by Sam Francis

Ava Robotics says its telepresence robot is “revolutionizing real estate industry’s digital capabilities”. (See video below.)

In response to the severe limitations created by Covid-19 lockdowns, Ava Robotics, a leader in creating intelligent robots for the workplace, partnered with Austrian real estate company SIGNA and Cisco partner FRINK Advanced Services to create a fully digital, remote sales experience powered by Ava’s telepresence robots.

Ava Telepresence assists realtors and clients in remote, contactless home tours that allow the customer to have more control and better access to viewing a property and interacting with a sales agent. [Read more…] about Ava says its telepresence robot ‘revolutionizing real estate industry’s digital capabilities’

Filed Under: Features, Industry Tagged With: ava, business, cisco, customer, customers, digital, estate, experience, frink, industry, real, remote, robot, robotics, sales, signa, telepresence

Last mile: Micro-fulfillment centers bring supply chains to the consumer

February 2, 2021 by David Edwards

Over the last few years, as e-commerce sales have increased and customer expectations have shifted, there has been a steady race to move fulfillment closer to the customer.

Something once so innovative as two-day delivery has led to next-day delivery, which is quickly becoming obsolete as consumers demand same-day delivery.

This trend has accelerated during the Covid-19 pandemic, especially as more consumers become comfortable with online ordering of perishable items and groceries. One of the significant changes in supply chain strategies we are seeing as a result of this is the rise of fulfillment centers that bring fulfillment closer to the consumer. [Read more…] about Last mile: Micro-fulfillment centers bring supply chains to the consumer

Filed Under: Features, Logistics Tagged With: center, centers, chain, consumer, customer, delivery, e-grocery, fulfillment, meet, micro-fulfillment, mile, online, solution, supply, swisslog

Walmart begins to scale local fulfillment centers

February 2, 2021 by David Edwards

Walmart, the world’s largest supermarket chain, has started to scale its local fulfillment centers in the apparent belief that highly automated micro-warehouses are the way to go. 

The company has been working with a range of robotics companies on changing many aspects of its operation, and Alphabot (main picture) is one of the robots it has been testing.

Brian Roth, senior manager of pickup automation and digital operations for Walmart US, says: “With Alphabot, our associates should be able to put even more focus on helping the customer.” [Read more…] about Walmart begins to scale local fulfillment centers

Filed Under: Logistics, News Tagged With: automated, center, centers, convenience, customer, customers, delivery, faster, fulfillment, items, local, order, orders, pickup, serve, speed, store, stores, system, walmart, ward

How AI is Changing the Digital Marketplace

January 27, 2021 by Polly

It’s no secret that artificial intelligence (AI) is changing the world we live in. So much so that it impacts our daily lives in ways we may not even be aware of.

If you’ve interacted with anything digital, chances are you’ve interacted with AI. From webpages to ad campaigns, Google, social media, and more, AI is everywhere.

The shift towards online marketing has been driven by consumer interaction with the digital world. And with that, AI has blossomed as a way to help websites discover data helpful to refine the personalized customer experience. [Read more…] about How AI is Changing the Digital Marketplace

Filed Under: Artificial Intelligence, Promoted Tagged With: ai, Ai Powered Platform, artificial, Branding Platform, customer, Customer Behaviour, digital, digital marketing, intelligence, marketing, media, platforms, search, social

Hyundai launches humanoid robot ‘DAL-e’ for customer service

January 26, 2021 by Mai Tao

Hyundai Motor Group has launched the humanoid “DAL-e”, which it describes as a “highly advanced customer service robot” that independently communicates with people using precise recognition capabilities and mobility functions.

DAL-e is an acronym for “Drive you, Assist you, Link with you-experience”. Designed to pioneer the future of automated customer services, the DAL-e is equipped with state-of-the-art artificial intelligence technology for facial recognition as well as an automatic communication system based on a language-comprehension platform.

Dong Jin Hyun, vice president and head of the robotics lab at Hyundai Motor Group, says: “The DAL-e is a next-generation service platform that can offer automated customer services anytime. It is expected to become a messenger capable of delivering consistent messages to customers in a more intimate and personal way than conventional robots. [Read more…] about Hyundai launches humanoid robot ‘DAL-e’ for customer service

Filed Under: Humanoids, News Tagged With: customer, customers, dal-e, hyundai, robot, service, services

Cheetah Mobile launches ‘smart vending robot’

January 14, 2021 by Mai Tao

Cheetah Mobile has launched its intelligent vending robot, FanBot, to international markets.

In contrast to traditional vending machines, the FanBot can autonomously identify and approach potential customers in complex and high-traffic environments, such as shopping malls, retail stores, gyms, cinemas, libraries, hotel lobbies and airport terminals.

Through this targeted and proactive customer engagement, FanBot is proven to achieve sales volume four times that of a traditional vending machine, selling one beverage every 110 seconds. [Read more…] about Cheetah Mobile launches ‘smart vending robot’

Filed Under: News, Service robots Tagged With: cheetah, customer, fanbot, mobile, people, products, sales, times, traditional, vending

How Automation Increases the Effectiveness of an Organization

January 14, 2021 by Polly

In today’s tech-driven world, more and more companies are resorting to automation and taking help from relevant software programs to increase effectiveness and boost performance.

While some still consider it a threat, automation can enhance your company’s progress if used in the right way. Software robots and machine learning are also a part of automation that reduces human labour and increases productivity.

Companies use automation tools to increase efficiency as most takes are operated by robots, software tools, and artificial intelligence. With time, machines have learned to use logic and streamline processes applied in a professional work front. [Read more…] about How Automation Increases the Effectiveness of an Organization

Filed Under: Business, Promoted Tagged With: automated, Automated Services, Automated Software Programmes, automation, brand, company, customer, effectiveness, employees, Increased Workflow, increases, organization, performance, processing, productivity, robots, service, software, system, systems, tasks, time, tools, Workplace Efficiency

LG unveils autonomous robot with disinfecting ultraviolet light

January 13, 2021 by Mai Tao

LG has unveiled an autonomous robot with disinfecting ultraviolet light. The company says the newest addition to its CLOi range of robots are aimed at hotels, schools, offices, restaurants and retailers.

LG says it has combined its core competencies in robotics, artificial intelligence and autonomous vehicles with a “deep understanding of customer needs”.

The electronics giant says it is developing an autonomous robot that will use ultraviolet (UV-C) light to disinfect high-touch, high-traffic areas. [Read more…] about LG unveils autonomous robot with disinfecting ultraviolet light

Filed Under: Health, News Tagged With: autonomous, customer, customers, disinfecting, lg, light, robot, solutions, ultraviolet, uv

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