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How AI Could Boost Business Customer Service

From forecasts to spam filters, artificial intelligence has long been used to help companies across industries. Within recent years, it’s begun to play a key role in a major business area: customer service.

Though it’s widely seen as a human-led sector, this form of tech could simplify a number of B2C tasks, likely boosting overall client experience as a result. In turn, this may very well improve brand reputation as well as profit turnover.

Let’s explore the main ways in which AI stands to enhance customer service within a business. [Read more…] about How AI Could Boost Business Customer Service

Mass customization platform KBMax named ‘visual configuration leader’

KBMax, a company which provides mass customization services to the manufacturing sector, says it has been named “visual configuration leader” by G2 Crowd, a website which collates and presents reviews from users of software.

KBMax mainly offers its services through its website, and primarily categorizes itself as a “CPQ” platform, a well-known term in sales and marketing which stands for configure, price, quote.

Traditionally, CPQ platforms have not included visual configurators, which enable the customization of a product using online 3D computer-aided design software.

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Komatsu develops electric mini excavator

Komatsu Ltd has unveiled its electric mini excavator, based on its accumulated technological expertise of hybrid construction equipment and electric forklift trucks.

Equipped with an in-house developed new charger, high-voltage converter and other devices, it offers excavation performance on a par with the internal combustion model of the same power output, while achieving zero exhaust gas emissions and a dynamic reduction in noise levels.

Komatsu expects a wider range of applications for this machine, including construction work near hospitals or schools or in residential areas, where contractors pay special attention to exhaust gas and noise during work, as well as inside tunnels or buildings.

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First JAL A350-900 rolls out of Airbus paint shop

The first A350 XWB for Japan Airlines (JAL) has rolled out of the Airbus paint shop in Toulouse, France.

The A350-900 is the first ever Airbus aircraft to be produced directly for JAL and features a special A350 XWB red logo on the fuselage.

The aircraft will now proceed to ground and flight tests, before delivery to JAL in early summer.

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Samsung moves into the vertical farming market

Agricultural innovations are essential for feeding our ever-growing global population.

Especially these days, as industrialisation and global warming continue to negatively affect soil fertility and reduce the amount of arable land.

According to the United Nations, the world’s population is set to reach 9.8 billion by 2050.

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New solder paste enables further miniaturisation in automotive electronics

For the production of miniaturised electrical systems, such as those used in the automotive industry, solder material must meet extremely high requirements.

In response, Heraeus Electronics has developed its new solder paste Microbond SMT650, which it says guarantees consistently high surface resistance.

The combination of the new F650 flux system with the Innolot metal alloy increases reliability and prevents electrochemical migration even under the most extreme environmental conditions.

[Read more…]

Audi shows autonomous concept car at Auto Shanghai

At Auto Shanghai 2019, Audi is introducing its mobility concept for the megacities of the future.

The showcar, known as the Audi AI:ME, offers compact dimensions, a spacious, futuristic interior, and the ability to drive autonomously at level 4.

This allows the occupants to do what they like with their time on board. The Audi AI:ME offers a broad range of high-tech features for communication, entertainment, or simply relaxation.

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Sick demonstrates ‘smart logistics’ system for warehouse automation

Sensors supplier Sick showcased a new “smart logistics” system at the recent ProMAT Show, one of the world’s largest material handling exhibitions.

Sick says its system demonstrates how to obtain greater efficiency throughout supply chain operations.

Sick presented its new innovations under the banner of “Logistics Gets Smart”, and says they are designed to provide “highly efficient solutions for intralogistics applications”. [Read more…] about Sick demonstrates ‘smart logistics’ system for warehouse automation