Automation is often a driver of efficiency. That is certainly the case, when it comes to communication systems, such as the ones led by VoIP. It has changed the way customers are taken care of when they call in, but also how a company can adapt itself better to their needs. Here is an overview on automation inside VoIP phone systems. [Read more…] about VoIP Phone Systems: Automation in the World of Communication
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Yaskawa Motoman has sold 500,000 industrial robots
Yaskawa Motoman, one of the world’s largest industrial automation companies, has sold 500,000 industrial robots.
The company says cumulative shipments of Motoman Yaskawa’s industrial robots reach 500,000 units last month – February 2021.
Yaskawa has attracted a wide range of customers worldwide since its first all-electric industrial robot in Japan Motoman-L10 was shipped in 1977. [Read more…] about Yaskawa Motoman has sold 500,000 industrial robots
Cheetah Mobile introduces new robots for trade shows
Cheetah Mobile has introduced three new robots for trade shows – GreetBot, EngageBot and FanBot. The company says the robots will “elevate virtual and in-person event experience, offering Covid-safe solutions”. (See video below.)
Cheetah Mobile says it has launched its exhibition solutions in response to “the shifting environment in the events and trade show industry due to Covid-19”.
Implemented together, these robots help event planners and exhibitors provide contactless check-in, event information and venue layout guidance for in-person attendees or for those online. [Read more…] about Cheetah Mobile introduces new robots for trade shows
How AI Could Boost Business Customer Service
From forecasts to spam filters, artificial intelligence has long been used to help companies across industries. Within recent years, it’s begun to play a key role in a major business area: customer service.
Though it’s widely seen as a human-led sector, this form of tech could simplify a number of B2C tasks, likely boosting overall client experience as a result. In turn, this may very well improve brand reputation as well as profit turnover.
Let’s explore the main ways in which AI stands to enhance customer service within a business. [Read more…] about How AI Could Boost Business Customer Service