Robotics & Automation News

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How are Banking and Finance Firms Leveraging Robotic Process Automation?

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With banking and financial transactions going digital, the preservation of banking and financial firms are tremendous to primarily, boost productivity and secondly, cut the operational cost.

With this rising demand, banks and financial firms are actively implementing Robotic Process Automation or RPA. The RPA plays an active role in automating the business processes that were previously done manually.

This automation is extremely important especially to function in a competitive market. Also, the return on investment in RPA is also extremely high. RPA in banking and financial firms mostly work by combining both robots and artificial intelligence to augment human operations. [Read more…] about How are Banking and Finance Firms Leveraging Robotic Process Automation?

How AI Could Boost Business Customer Service

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From forecasts to spam filters, artificial intelligence has long been used to help companies across industries. Within recent years, it’s begun to play a key role in a major business area: customer service. 

Though it’s widely seen as a human-led sector, this form of tech could simplify a number of B2C tasks, likely boosting overall client experience as a result. In turn, this may very well improve brand reputation as well as profit turnover.

Let’s explore the main ways in which AI stands to enhance customer service within a business. [Read more…] about How AI Could Boost Business Customer Service