Robotics & Automation News

Market trends and business perspectives

profit

How AI Could Boost Business Customer Service

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From forecasts to spam filters, artificial intelligence has long been used to help companies across industries. Within recent years, it’s begun to play a key role in a major business area: customer service. 

Though it’s widely seen as a human-led sector, this form of tech could simplify a number of B2C tasks, likely boosting overall client experience as a result. In turn, this may very well improve brand reputation as well as profit turnover.

Let’s explore the main ways in which AI stands to enhance customer service within a business. [Read more…] about How AI Could Boost Business Customer Service

World’s largest automotive companies and an intro to their autonomous and electric vehicle tech moves

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In the first of a series of articles about large industrial companies, we list 20 of the leading automakers in the world in order of their last reported annual revenue amount, and highlight some of their more interesting developments in autonomous technologies. 

Automakers are have long been the largest market for industrial robotics and automation systems, but also, more recently, the vehicles they produce have become more robotic.

The design and development of road vehicles are becoming increasingly an exercise in developing computing technology – both hardware and software. Add to that the growing importance of artificial intelligence to run the advanced driver assistance systems that many new cars already have. [Read more…] about World’s largest automotive companies and an intro to their autonomous and electric vehicle tech moves