Outsourced customer care services have become a cornerstone for businesses aiming to deliver exceptional customer experiences while efficiently managing their support functions. In this article, we’ll explore the various facets of outsourcing customer care, from its benefits to the challenges faced and innovative solutions employed.
UPS Supply Chain Solutions has unveiled new warehouse network technology designed to make distribution centers “smarter and more efficient”, and uses autonomous mobile robots from Locus Robotics. UPS says the new Warehouse Execution System (WES) will enable faster order intake and fulfillment to ensure that customers, especially those with fluctuating order patterns, receive their products…
NTT DoCoMo and Itochu Logistics are planning to trial an internet-of-things solution for delivery fleet management in the US. The system uses devices compatible with low-power, wide-area LTE-M technology to enable delivery businesses to visualize the status of outsourced trucks in their fleets. The trial will begin in the United States on May 1, 2019.