By Ralf Klein, founder of Triad
Industrial automation has already transformed physical production. Robotics, programmable controllers and machine vision turned the factory floor into a system that runs with minimal manual intervention.
Yet a few meters away, in the offices that keep those operations moving, the work still looks much the way it did twenty years ago.
Consider a single maintenance request. It arrives by email or phone. A coordinator reads it, works out what it is, decides who should handle it, contacts the right technician or contractor, and updates two or three systems by hand. [Read more…] about AI agents are automating the service layer beyond the factory floor