For decades, automation had a definite home. It lived on the factory floor, in the warehouse, and along the production line, where robots and programmable systems handled physical, repetitive tasks with precision that no human could compete with. This story is well understood by anyone in the industry.
What is less discussed is where automation goes next. The same logic that transformed manufacturing, that repetitive rule-based work should be handled by machines, is now moving into a place few associate with robotics: the ordinary business processes that run a company. And a new generation of AI agents is driving the shift. [Read more…] about Automation is Leaving the Factory Floor and Moving into the Back Office