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The Benefits of Implementing Contact Center Software Solutions in Your Business

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In today’s fast-paced business environment, keeping up with customer expectations for prompt and personalized service can be challenging.

However, with the integration of advanced contact center software solutions, companies can dramatically revolutionize their approach to customer service.

These systems improve communication efficiency and enhance the overall customer experience. Businesses leveraging such technology are witnessing substantial improvements in customer satisfaction and loyalty.

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‘World’s first’ window-cleaning robot turns up for work at New York City skyscraper

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Skyline Robotics, The Durst Organization, and Palladium Window Solutions made history today deploying Ozmo, the world’s first robotic-armed window-cleaning robot, at a New York City skyscraper.

Ozmo will maintain 1133 Avenue of the Americas, a 45-story Class A office tower owned and managed by The Durst Organization that is credited with leading the transformation of the Bryant Park neighborhood into a global business hub.

1133 Avenue of the Americas is now the only skyscraper in the world utilizing an automated window cleaning system.

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Kivnon partners with Machine Concepts to bolster automation in North America

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Kivnon, a provider of mobile robotics and automated guided vehicles (AGVs), has agreed a strategic partnership with Machine Concepts, a specialist in custom machinery design and automation solutions.

The collaboration is aimed at delivering tailored automation solutions across sectors such as manufacturing and logistics, with a focus on addressing specific operational needs in North America.

The partnership focuses on combining Kivnon’s advanced AGV technology with Machine Concepts’ in-depth industry knowledge and well-established regional networks. [Read more…] about Kivnon partners with Machine Concepts to bolster automation in North America

BaaS and Embedded Finance Leading the Way to Modern Banking Success

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Banks and financial institutions (FIs) are rapidly embracing embedded finance and Banking-as-a-Service (BaaS) to integrate financial services into everyday consumer and business activities.

This transformation aims to counter competitive threats and foster growth, making it crucial for survival in an evolving financial landscape.

However, this shift presents significant challenges, particularly for smaller banks and credit unions (CUs). Collaboration with FinTechs and adopting modern technologies like APIs are essential for navigating these challenges. [Read more…] about BaaS and Embedded Finance Leading the Way to Modern Banking Success

Boosting Efficiency with Online Print Management: A Guide to Cloud Solutions

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How can companies streamline their print operations to keep up? What if there was a way to manage printing tasks more effectively without the hassle of traditional methods? Let us explore how cloud solutions can boost efficiency in online print management. [Read more…] about Boosting Efficiency with Online Print Management: A Guide to Cloud Solutions

Integrating RPA with Existing IT Infrastructure: Challenges and Solutions

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Robotic Process Automation (RPA) is taking digital transformation to a whole new level in today’s fast-paced world.

RPA adoption is witnessing a surge in companies in various sectors as it helps organizations to automate monotonous tasks and frees their workforce to concentrate on innovative, value-driven work.

But even with these obvious benefits, integrating RPA with existing IT infrastructure represents a huge challenge. The hardships of aligning systems are explored in this article as tips to streamline the integration process. [Read more…] about Integrating RPA with Existing IT Infrastructure: Challenges and Solutions

Steps to Success: How to Improve Your Company’s Operations

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Companies are constantly seeking ways to streamline processes, enhance productivity, and deliver greater value to their customers.

Achieving these goals, however, often requires more than just effort – it demands a strategic approach that prioritizes continuous improvement and adaptability.

Read on to explore actionable steps that can transform your company’s operations, empowering your team and driving sustainable growth.

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Oman’s Asyad acquires Skybridge to strengthen logistics presence

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Asyad Group, Oman’s end-to-end global logistics provider, has acquired Skybridge Freight Solutions (SFS), a global freight forwarding company.

The landmark acquisition is the group’s first international acquisition in core logistics activities and marks a strategic move to significantly expand Asyad’s footprint through active operations in key trade hubs and the major economies of China, India, the USA and the GCC, supported by unhindered access to SFS’ well-established, dynamic network that covers over 90 geographies across six continents.

Now acquired by Asyad Group, SFS is a premier freight solutions provider offering freight forwarding services across air, sea and land in addition to warehousing and distribution.

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Sumitomo and Dexterity establish joint venture in Japan

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Sumitomo, one of the world’s largest trading companies, and Dexterity, an AI and robotics company, have created Dexterity-SC Japan, a new joint venture focused on accelerating the adoption of AI-powered intelligent robotic solutions for warehouse, supply chain, logistics, and other labor intensive industrial operations.

Building on a successful distribution agreement between the two companies in 2022, the newly formed Dexterity-SC Japan will sell, market, localize, and provide financing options for AI-powered robotic solutions.

These solutions will leverage cutting-edge AI technology and intelligent robotics to solve the most complicated, dynamic material handling challenges in industrial settings. [Read more…] about Sumitomo and Dexterity establish joint venture in Japan

4 Solutions to Economic and Social Impacts of Traffic Congestion

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Traffic congestion presents several significant challenges. Beyond causing frustration, prolonged gridlocks reduce people’s productive work hours and disrupts supply chains, leading to operational inefficiencies and increased costs for businesses.

To alleviate these issues, policymakers and leaders in the transportation sector are actively exploring innovative solutions to optimise traffic flow. Here are some of them. [Read more…] about 4 Solutions to Economic and Social Impacts of Traffic Congestion