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customer experience automation

Benefits of AI in Ticketing Systems

October 29, 2025 by Sam Francis

AI enhances the effectiveness of ticketing systems by automating tasks, speeding up response times, and increasing overall productivity.

The article here discusses how AI benefits customer service through AI ticketing systems and the operational streamlining that results. [Read more…] about Benefits of AI in Ticketing Systems

Filed Under: Artificial Intelligence, Business Tagged With: ai automation, ai helpdesk software, ai support systems, ai ticketing, artificial intelligence in customer service, automation news, customer experience automation, machine learning ticket routing, predictive analytics, robotics and automation, robotics and automation news, robotics news

Abby launches AI receptionist with Deepgram’s real-time speech-to-text technology

September 29, 2025 by David Edwards

Abby Connect, a virtual receptionist service, has launched its new AI Receptionist product line built on Deepgram’s real-time speech-to-text technology.

By choosing Deepgram, Abby Connect is scaling its customer experience platform while meeting the demanding needs of industries such as law, healthcare, and home services.

For more than 20 years, Abby Connect has built its reputation on creating a warm, human first impression for every call. [Read more…] about Abby launches AI receptionist with Deepgram’s real-time speech-to-text technology

Filed Under: Artificial Intelligence, News Tagged With: abby connect, ai receptionist, call center technology, conversational ai, customer experience automation, deepgram, real time transcription, speech to text, virtual receptionist, voice ai

Theisen’s introduces inventory robot to local stores

April 19, 2025 by Sam Francis

Home, farm and auto products retail store chain Theisen’s has introduced Simbe’s shelf-scanning robot Tally to three of its stores: Theisen’s of Dubuque, IA; Theisen’s of Dyersville, IA; and Theisen’s of Jefferson, Wisconsin.

This marks the retailer’s first phase in adopting cutting-edge technology to deliver an even better experience to customers and associates alike.

Using advanced AI and computer vision technology, Tally identifies out-of-stock items, pricing errors, and misplaced products, collecting comprehensive product data and providing quick actions for Theisen’s associates. [Read more…] about Theisen’s introduces inventory robot to local stores

Filed Under: News, Retail Tagged With: AI in retail, computer vision retail robots, customer experience automation, in-store inventory management, retail, retail automation, retail stock monitoring, robotic retail assistants, shelf scanning robots, simbe, Simbe Robotics Tally, tally, Theisen's store technology, thiesen's

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  • FORT Robotics extends physical AI safety platform with Nvidia Halos
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  • How Automation is Changing Employee Performance Tracking and Recognition
  • What Can Delay a Car Accident Settlement and How an Attorney Helps

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Latest news

  • FORT Robotics extends physical AI safety platform with Nvidia Halos
  • Fieldwork Robotics secures SEED Innovations investment to scale berry harvesting robots
  • Multi-robot demo showcases new UK’s Plymouth subsea test range
  • Tech company AVI-SPL launches autonomous Dallas-Houston freight operations with Volvo Autonomous Solutions
  • RoboDK unveils CAM software that cuts robotic machining deployment time ‘by up to 40 percent’
  • Richtech Robotics launches 24/7 interactive livestream featuring AI robot ADAM
  • Cognibotics selected for €6.5 million in EU accelerator funding
  • CS2 Skin Marketplace Comparison: Which Platform Offers the Best Prices and Security?
  • How Automation is Changing Employee Performance Tracking and Recognition
  • What Can Delay a Car Accident Settlement and How an Attorney Helps

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