Humans are less forgiving of robots after multiple mistakes – and the trust is difficult to get back, according to a new University of Michigan study.
Similar to human co-workers, robots can make mistakes that violate a human’s trust in them. When mistakes happen, humans often see robots as less trustworthy, which ultimately decreases their trust in them.
The study examines four strategies that might repair and mitigate the negative impacts of these trust violations. These trust strategies were apologies, denials, explanations and promises on trustworthiness. [Read more…] about Three strikes and you’re out! Humans give up on robots after multiple mistakes