By Thomas R Cutler
According to Jason Spera, CEO and Co-Founder, Aegis Software, a quality-driven mindset across every layer of an enterprise, strategically enhances process visibility and compliance to enable improvements in both cost and customer satisfaction.
In today’s customer-centered world, meeting the needs of customers is more demanding and business-critical than ever. Simultaneously, manufacturers struggle to reduce operating costs as margins compress and the competitive landscape intensifies.
This dichotomy and a pressure to “choose” between reducing costs and delighting customers is not mutually exclusive. Best-in-class manufacturers recognize there is no tradeoff; they take a holistic approach to quality management that allows them to excel in both arenas. [Read more…] about Automation Must Include a Quality-Driven Mindset