Robotics & Automation News

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Chatbots in Customer Service: What Companies Need to Consider Beforehand

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In today’s fast-paced digital landscape, every business is seeking plowing the depths to enhance its approach to customer service and optimise operational efficiency in every way.

In the field of customer relationship management, one of the biggest changes altering the landscape has, undoubtedly, been chatbots.

Chatbots have been invaluable because of their ability to handle so many aspects of customer service, however, before you think about bringing in chatbots for the sake of efficiency and reducing the bottom line, you’ve got to dig deeper. [Read more…] about Chatbots in Customer Service: What Companies Need to Consider Beforehand

Robotaxis: The revolutionary mobility choice of the future

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Every 24 seconds, one person dies in a road accident, according to United Nations (un.org) in its road safety fact sheet published in 2021. It is also stated that more than 90 per cent of car accidents occur due to human errors.

Transportation accounted for 37 per cent of CO2 emissions from end‐use sectors in 2021, as per International Energy Agency.

The above figures talk aloud about the two biggest challenges the transportation industry is facing today:

  1. passenger safety; and
  2. emissions.

Countries world over are putting efforts in terms of changes in policies, subsidies, incentives, and what not, to put a brake on these two issues which see no signs of abatement in the short time period. [Read more…] about Robotaxis: The revolutionary mobility choice of the future

Osaro and Mission Design partner to build specialized robotics solutions

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San Francisco-based OSARO, a provider of machine-learning-enabled robotics for e-commerce, has agreed a partnership with Mission Design & Automation.

Founded in 2004, Mission designs, builds, and integrates custom intelligent automation solutions for a variety of industries, including food and beverage, medical device, transportation and automotive, consumer goods, and more.

The partnership blends OSARO’s AI-powered SightWorks vision software and control technologies for robotics with Mission’s expertise in designing and deploying specialized robotics solutions across a broad array of applications in warehouses and fulfillment centers, such as depalletizing, kitting, and bagging. [Read more…] about Osaro and Mission Design partner to build specialized robotics solutions

fruitcore robotics unveils new operating system with integrated ‘AI copilot’

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fruitcore robotics, a developer of industrial automation technologies, has launched what it describes as “an innovative operating system that uses the latest AI technology”.

horstOS is designed to give industrial companies a new tool at their disposal that assists them in “every step” of commissioning entire applications with the intelligent industrial robot HORST while significantly reducing complexity.

With an integrated AI copilot, industrial companies can increase the efficiency of their production processes and save time. [Read more…] about fruitcore robotics unveils new operating system with integrated ‘AI copilot’

Realtime Robotics raises $9.5 million in additional funding

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Realtime Robotics, a developer of collision-free autonomous motion planning for industrial robots, today announced that it has secured an additional $9.5 million in funding from Shinhan GIB and Kyobo Life Insurance.

Driven by the strong response to its RapidPlan industrial robotics motion control and collision avoidance software, Realtime will use this additional investment to drive further product enhancements, incorporate feedback from customers and partners, and scale to support additional go-to-market efforts.

RapidPlan reduces the annual costs of robotic automation by two-thirds and makes the robot programming process up to 5x faster, all while eliminating collisions and removing the majority of manual, time-consuming adjustments. [Read more…] about Realtime Robotics raises $9.5 million in additional funding

Universal Robots launches new software platform to make machine tending automation ‘faster, simpler and more flexible ’

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Universal Robots, the Danish manufacturer of collaborative robots (cobots), has unveiled a new brand-new, innovative software platform specifically developed for machine tending tasks.

The name is PolyScope X and through a new, customisable user interface, it will add new levels of flexibility to high mix, low volume machine tending automation.

With PolyScope X, machine shop operators can achieve changeover times of less than 10 minutes – far below what is possible today with any other software. [Read more…] about Universal Robots launches new software platform to make machine tending automation ‘faster, simpler and more flexible ’

Micropsi Industries makes its AI-powered robot controller hardware agnostic

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Micropsi Industries’ artificial intelligence-powered robot control software Mirai, which helps automate complex tasks too difficult or costly to automate with traditional programming, will soon be accessible for all robot users.

Previously compatible exclusively with Universal Robots and Fanuc robots, Mirai will be available for Kuka robots in early Q4, followed by other collaborative robots (cobots) and industrial robots as requested.

Using AI, Mirai generates robot movements directly and in real time. Robot skills (or specific tasks) are trained, not programmed, in a few days through human demonstration, without users needing programming or AI knowledge. [Read more…] about Micropsi Industries makes its AI-powered robot controller hardware agnostic

Industry group proposes plan to increase automation in logistics facilities

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The warehousing and storage industry faces growing demand to deliver goods across the country as consumers purchase more goods online.

To address the productivity crunch and improve workers’ well-being, policymakers should establish measures to support robotic automation in logistics facilities, according to a new report from the Information Technology and Innovation Foundation, the leading think tank for science and technology policy.

Morgan Stevens, a research assistant at ITIF who wrote the report, says: “Firms need to adopt robotics to help workers accomplish more per hour and stay safe while doing so. [Read more…] about Industry group proposes plan to increase automation in logistics facilities

Google’s Intrinsic and Siemens collaborate on AI-based robotics and automation

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Intrinsic, an Alphabet/Google company, and Siemens have teamed up to explore integrations and interfaces between Intrinsic’s robotics software, which is designed for easy use of AI-based capabilities, and Siemens Digital Industries with their open and interoperable portfolio for automating and operating industrial production.

Intrinsic has a world-class team of robotics and AI experts with a strong footprint in advanced perception, machine learning and reinforcement learning.

Siemens’ automation engineers and software developers have industry-leading domain know-how in automation technology in the industrial space. [Read more…] about Google’s Intrinsic and Siemens collaborate on AI-based robotics and automation

Yaskawa’s robotics training academy cultivates automation skills in South Africa

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By Leon Coetzer, training officer at Yaskawa South Africa

Robotics is an ever-growing industry, and South African manufacturers are increasingly adopting automation into their production processes to remain competitive.

Yaskawa’s long-standing training academy offers its customers, as well as individuals looking to enter the industry, the opportunity to learn and upskill in various in-demand positions, including programming, operations, maintenance, safety, and robot troubleshooting.

Leon Coetzer, training officer at Yaskawa, says: “At the Yaskawa Southern Africa Training Academy, we offer a variety of courses and training programs designed to meet the needs of different skill levels, from beginner to advanced. [Read more…] about Yaskawa’s robotics training academy cultivates automation skills in South Africa