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How AI Could Boost Business Customer Service

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From forecasts to spam filters, artificial intelligence has long been used to help companies across industries. Within recent years, it’s begun to play a key role in a major business area: customer service. 

Though it’s widely seen as a human-led sector, this form of tech could simplify a number of B2C tasks, likely boosting overall client experience as a result. In turn, this may very well improve brand reputation as well as profit turnover.

Let’s explore the main ways in which AI stands to enhance customer service within a business. [Read more…] about How AI Could Boost Business Customer Service

Christie’s auction house and Hyundai host art and artificial intelligence exhibition

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Prestigious auction house Christie’s recently hosted an art exhibition with a difference – the subject of this one was the impact of artificial intelligence on all aspects of the art world.

The 2019 Art+Tech Summit: The AI Revolution brought together thought leaders, industry experts, and artists for a series of lectures and panel discussions.

Produced in conjunction with Christie’s Education and presented by Hyundai, the summit facilitated lively conversation on emerging trends and predictions facing the future of our business and provided a platform for feedback and cultivating new ideas. [Read more…] about Christie’s auction house and Hyundai host art and artificial intelligence exhibition

Volvo Group partners with Nvidia on AI platform for autonomous trucks

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The Volvo Group has signed an agreement with Nvidia to jointly develop the decision-making system of autonomous commercial vehicles and machines.

Using Nvidia’s end-to-end artificial intelligence platform for training, simulation and in-vehicle computing, the resulting system is designed to safely handle fully autonomous driving on public roads and highways.

The solution will be built on Nvidia’s full software stack for sensor processing, perception, map localisation and path planning, enabling a wide range of possible autonomous driving applications, such as freight transport, refuse and recycling collection, public transport, construction, mining, forestry and more.

[Read more…] about Volvo Group partners with Nvidia on AI platform for autonomous trucks

Nvidia builds supercomputer to develop self-driving cars

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Nvidia unveils DGX SuperPOD, ‘world’s 22nd fastest supercomputer’. By Charlie Boyle, Nvidia

In a clear demonstration of why artificial intelligence leadership demands the best compute capabilities, Nvidia has unveiled what it claims is “the world’s 22nd fastest supercomputer” – DGX SuperPOD – which provides AI infrastructure that meets the massive demands of the company’s autonomous-vehicle deployment program.

The system was built in just three weeks with 96 Nvidia DGX-2H supercomputers and Mellanox interconnect technology. Delivering 9.4 petaflops of processing capability, it has the muscle for training the vast number of deep neural networks required for safe self-driving vehicles.

Customers can buy this system in whole or in part from any DGX-2 partner based on Nvidia’s DGX SuperPOD design. [Read more…] about Nvidia builds supercomputer to develop self-driving cars

Report: Annual edge AI processor shipments forecast to reach 1.5 billion units by 2023

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In its first forecast of Artificial Intelligence (AI) edge processors, market intelligence firm International Data Corporation (IDC) estimates that worldwide shipments of AI-optimised processors for edge systems will reach 340.1 million units in 2019, an increase of 170% over 2018.

By 2023, IDC expects the market will reach unit shipments of 1.5 billion and achieve a five-year compound annual growth rate (CAGR) of 64.9%.

The emergence of AI is upending the microprocessor market.

[Read more…] about Report: Annual edge AI processor shipments forecast to reach 1.5 billion units by 2023

LG unveils its own AI chip

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LG has unveiled its own microprocessor specifically designed for artificial intelligence.

The company says the new chip is part of its strategy to accelerate the development of AI devices for the home.

LG’s own AI chip contains the proprietary LG Neural Engine to “better mimic the neural network of the human brain” in order to greatly improve the processing of deep learning algorithms. [Read more…] about LG unveils its own AI chip

Microsoft developing new robotics platform

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Microsoft is developing what it describes as “an end-to-end toolchain to help make it easier for every developer and every organization to create autonomous systems for their own scenarios”.

The tech giant offered a glimpse into one of the components of the new robotics platform at the company’s recent Build conference for developers.

The “limited preview” talks about autonomous systems, motion control, machine teaching, and smart buildings and homes, among other things.

[Read more…] about Microsoft developing new robotics platform

Samsung Electronics expands SAIT AI Lab Montreal

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Samsung Electronics is to expand the ‘Samsung Advanced Institute of Technology (SAIT) artificial intelligence (AI) Lab Montreal’ in Canada.

The lab will help the company strengthen its fundamentals in AI research and drive competitiveness in system semiconductors.

The lab is located in Montreal Institute for Learning Algorithms (Mila).

[Read more…] about Samsung Electronics expands SAIT AI Lab Montreal

IBM to develop an AI IoT solution for ageing infrastructure

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IBM has announced a collaboration with Sund & Bælt — which owns and operates some of the largest infrastructure in the world — to assist in development of an AI-powered IoT solution to help prolong the lifespan of ageing bridges, tunnels, highways, and railways.

The new industry solution, IBM Maximo for Civil Infrastructure, further extends the IBM Maximo portfolio while providing deep industry and task-specific functionality to help organisations manage, monitor and administer their infrastructure assets.

Organisations struggle with ageing facilities, the difficulty of physical inspections and high cost of continued maintenance. 

[Read more…] about IBM to develop an AI IoT solution for ageing infrastructure

Festo looks to AI to make automation more profitable

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Festo is looking to implement artificial intelligence systems to make automation even more productive and efficient.

The company says it currently offers intelligent component and process monitoring. But Festo intends to further increase the productivity of its customers by means of self-learning machines.

The company is relying here on AI at three network levels:

  • on edge;
  • on premises; and
  • in the cloud.

In addition to the complex services that can be offered in a cloud, Festo sees great potential in simple real-time data analysis by means of AI – either directly on the field component (AI on edge) or in the control of either the system or a production plant (AI on premises).

[Read more…] about Festo looks to AI to make automation more profitable