By Francois-Joseph Van Audenhove, partner at Arthur D. Little
Urban mobility operators face evolving customer needs and behaviors as well as a spate of technological advancements, driven by the fourth industrial revolution, that must be embraced in order to stay competitive in the short term, and require transformation for operators to stay relevant in the long term.
Major developments have opened up a range of new mobility options for individuals and now customers expect operators, particularly of public transport, to offer services that are fast, reliable, convenient and personalized.
As such, technological trends and new mobility solutions could lead to a very different mobility ecosystem in the future. [Read more…] about Smart cities: Embracing technology for urban mobility advancement