Last-mile delivery is the most expensive, most visible, and most operationally complex part of the supply chain. It accounts for up to 53% of total shipping costs.
It is where customer promises are either kept or broken. And it is the segment under the most pressure from rising delivery volumes, tighter time windows, and customers who now expect real-time visibility as a baseline.
Technology investments in the last mile have accelerated across warehouse automation, telematics, and customer communication. But none of those investments produce consistent results without one thing underneath them: a strong route planning foundation. [Read more…] about Why Route Planning Sits at the Heart of Last-mile Transformation