If you run a business that makes physical products, then it’s highly likely you will have to do a recall at some point. It’s a natural part of doing business. The more physical products you make, the more probable that you’ll run into this issue at some juncture.
If you’re running a smaller company, then a product recall might involve a few thousand products. The larger you get, the more disruptive a recall can seem.
For instance, Takata recently recalled 67 million airbags. They had little choice, though. Often, when a company has to do a recall, they realize that if they don’t move forward on this issue, they might have a class action lawsuit from injured consumers somewhere down the line. [Read more…] about How Businesses Should Handle Recalls and Resulting Negative Publicity