Customer onboarding is a highly critical phase in the customer journey that sets the perfect stage for a long-lasting and fruitful relationship between a business and its clients. Effective onboarding can significantly impact customer satisfaction, retention, and overall business success.
The process involves educating new customers about how to use a product or service, ensuring they understand its benefits, and addressing any initial questions or concerns.
This article explores what is customer onboarding and various models that can enhance the onboarding process based on the diverse needs of products and clients. [Read more…] about Enhancing Customer Onboarding: Definition and Models Based on Product and Client Variability