Shipping errors rarely begin with a dramatic system failure. Most enter during an ordinary handoff, when information moves from an order screen to a carton and then into a carrier system. Time pressure makes those handoffs less forgiving.
Modern shipping automation solutions reduce the amount of data that staff must retype or interpret. Instead of relying on a final visual check, the workflow tests shipment information while the parcel is still at the desk. Problems appear early enough to correct them without having to recall a package from the dock.
Useful automation does not remove human judgment from shipping. Staff still need to handle damaged packaging and unusual customer requests. Routine orders, however, should move without repeated decisions that software or connected equipment can make more consistently. [Read more…] about 5 Ways Automation is Eliminating Errors at the Shipping Desk