• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to secondary sidebar
  • Skip to footer
  • Home
  • Subscribe
  • Your Membership
    • Edit Your Profile
  • Services
    • Advertising
    • Case studies
    • Design
    • Email marketing
    • Lead generation
    • Magazine
    • Press releases
    • Publishing
    • Sponsored posts
    • Webcasting
    • Webinars
    • White papers
    • Writing
  • Shop
    • My Account
    • Cart
  • About
    • Contact
    • Privacy
    • Terms of use
  • Events

Robotics & Automation News

Market trends and business perspectives

  • News
  • Features
  • Video
  • Webinars
  • White papers
  • Press releases
  • Featured companies
    • BlueBotics
    • SICK Sensor Intelligence
    • Vicor Power

How Does Artificial Intelligence Work in a Chatbot?

April 30, 2022 by Mark Allinson Leave a Comment

On any reputable website, one will find a chatbot to help the users. While interacting with the chatbot, the user engages themselves with a simulated human conversation instead of talking to a real human being.

A chatbot is a computer program or software that has the power to simulate human conversation both textual and voice conversation. The use of chatbots is extremely prevalent, especially in B2C and BCB websites.

Chatbot assistants on the website have many benefits like it reduces overhead costs of the company and providing support to the staff to handle the customer care service in a better way.

How Does Artificial Intelligence in Chatbots Work?

Chatbot uses Natural Language Processing NLP to function. NLP is a branch of artificial intelligence that powers the computer to understand both text and spoken words in a manner how human beings function.

Before understanding how chatbots work, it is important to know the three different types of chatbots. The different types of chatbots are rule-based chatbots, intellectual independent chatbots and AI-powered chatbots.

The rule-based chatbots are the simplest type of chatbots which give the users pre-defined options. Such chatbots are commonly visible in WhatsApp.

While engaging in such chatbots on WhatsApp, it is important to have a WhatsApp business account where the logo of the company serves as WhatsApp DP.

Also, WhatsApp Status can be used to keep the users updated about the products and services of the business. For such chatbots to function, the user needs to select one of the predefined options and on the basis of the option chosen by the user, the chatbot provides the solutions to the users.

These chatbots are particularly important to give frequently asked questions that many a time do not require actual human assistance. However, if the customer requires additional assistance, these chatbots are not quite helpful.

The second type of chatbot is an intellectually independent chatbot. These chatbots use machine learning to understand the inputs and requests of the users.

Machine learning gives the computer the ability to become powerful enough to teach itself from the data, recognize patterns and answer the queries of the customer without much human interference.

These chatbots are trained to identify specific keywords and phrases which then trigger the response of the chatbot. With more and more questions from the users, these chatbots train themselves to solve the queries of the customer.

For example, in such functioning chatbots, if the user types a problem such as, “I want to know the ETA of the order”. The bot will pick words such as, “ETA” and “Order”. By identifying these keywords, the chatbot gives predefined answers to the phrases.

The third type of chatbot is the AI-powered chatbot which is basically a combination of both the rule-based and intellectually independent chatbots.

These are the most powerful type of chatbot that simulates human intelligence. The artificial intelligence in such a chatbot is powerful enough to create an intelligent machine that has the ability to think like a woman.

The AI-powered chatbot is intelligent enough to understand free language. They do not need any predefined phrases to solve the queries of the users.

They are designed to understand both the preference of the user and understand the context of the conversation. On the basis of the requirement of the user, they can change the flow of the conversation.

To function in this way, they use machine learning, Natural Language Processing and AI to meet the requirements of the users.

These chatbots function by following different steps. In the very first step, the chatbot split the sentence written by the users in different parts which are also termed tokens.

Secondly, it divides the words used in the sentence in part of speech by identifying the words as adjectives, nouns and verbs, to name a few.

In the third step, the sentence is shortened only to contain the important words to produce a basic phrase. In the fourth step, the named entity is recognized by the chatbot.

In the final step, the chatbot engages in sentiment analysis to identify the mood of the user, which is extremely important to give better customer service to the user.

There are many benefits of using chatbots. For instance, it allows the business to handle multiple conversations in one. It saves both time and money for the company. The most important benefit of the chatbot is that it improves the customer engagement of the user.

Print Friendly, PDF & Email

Share this:

  • Print
  • Facebook
  • LinkedIn
  • Reddit
  • Twitter
  • Tumblr
  • Pinterest
  • Skype
  • WhatsApp
  • Telegram
  • Pocket

You might also like…

Filed Under: Artificial Intelligence Tagged With: chatbot, chatbots, customer, human, user, users

Join the Robotics & Automation News community

Reader Interactions

You must log in to post a comment.

Primary Sidebar

Latest articles

  • How robots and RPA will change the business of the future
  • The Pros and Cons of Selling vs Trading in Your Vehicle
  • How to Ensure Your Drivers Stay Safe on the Road
  • Reasons Why You Need to Buy a Rotary Fill and Seal Coffee Packaging Machine
  • Fulfyld selects inVia Robotics to automate warehouses
  • DB Schenker to operate zero-emission autonomous ship for Ekornes
  • Southie Autonomy secures $2.5 million seed funding and $5 million in robot lease financing
  • Daimler Truck makes strategic investment in Apex.AI
  • Berkshire Grey launches new mobile robotic platform
  • Clearpath Robotics launches latest version of TurtleBot

Most Read

  • Top 20 electric vehicle charging station companies
    Top 20 electric vehicle charging station companies
  • Difference Between Three-Phase and Single-Phase Power
    Difference Between Three-Phase and Single-Phase Power
  • Track your lost Android
    Track your lost Android
  • Top 20 programmable logic controller manufacturers
    Top 20 programmable logic controller manufacturers
  • Top 25 vertical farming companies
    Top 25 vertical farming companies
  • The Best Mechanical Engineering Design Software in 2022
    The Best Mechanical Engineering Design Software in 2022
  • Wood that’s twice as expensive as gold? Really?
    Wood that’s twice as expensive as gold? Really?
  • Top 10 graphics processing unit manufacturers: Nvidia clearly in the lead
    Top 10 graphics processing unit manufacturers: Nvidia clearly in the lead
  • Industrial robot costs to drop by half in the next three years
    Industrial robot costs to drop by half in the next three years
  • How to become a G-Code master with a complete list of G-Codes
    How to become a G-Code master with a complete list of G-Codes

Overused words

abb ai applications automated automation automotive autonomous business china companies company control customers data design development digital electric global industrial industry logistics machine manufacturing market mobile platform process production robot robotic robotics robots safety software solution solutions system systems technologies technology time vehicle vehicles warehouse

Secondary Sidebar

Latest news

  • How robots and RPA will change the business of the future
  • The Pros and Cons of Selling vs Trading in Your Vehicle
  • How to Ensure Your Drivers Stay Safe on the Road
  • Reasons Why You Need to Buy a Rotary Fill and Seal Coffee Packaging Machine
  • Fulfyld selects inVia Robotics to automate warehouses
  • DB Schenker to operate zero-emission autonomous ship for Ekornes
  • Southie Autonomy secures $2.5 million seed funding and $5 million in robot lease financing
  • Daimler Truck makes strategic investment in Apex.AI
  • Berkshire Grey launches new mobile robotic platform
  • Clearpath Robotics launches latest version of TurtleBot

Footer

We are…

Robotics and Automation News was established in May, 2015, and is now one of the most widely-read websites in its category.

Please consider supporting us by becoming a paying subscriber, or through advertising and sponsorships, or by purchasing products and services through our shop – or a combination of all of the above.

Thank you.

Independent

Archivists

April 2022
M T W T F S S
 123
45678910
11121314151617
18192021222324
252627282930  
« Mar   May »

Complex

Old-skool

This website and its associated magazine, and weekly newsletter, are all produced by a small team of experienced journalists and media professionals.

If you have any suggestions or comments, feel free to contact us at any of the email addresses on our contact page.

We’d be happy to hear from you, and will always reply as soon as possible.

Future-facing

Free, fair and legal

We support the principles of net neutrality and equal opportunities.

Member of The Internet Defense League

Copyright © 2022 · News Pro on Genesis Framework · WordPress · Log in

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
Do not sell my personal information.
Cookie SettingsAccept
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT