Robotics & Automation News

Market trends and business perspectives

Robotics-as-a-Service market growing in the logistics industry

Between 6 percent and 8 percent of total revenue in the mobile robotics for logistics market comes from Robotics-as-a-Service, according to research company IDTechEx.

X-as-a-Service business models are now commonplace in the industry, involving the delivery of a specific service rather than a product to perform the service.

The most significant change in models such as this is the replacement of a proportionally very large up-front product price with a billing structure that is based on the services performed as the product itself.

This is particularly relevant in robotics; customers of robotics-as-a-service (RaaS) business models can get the benefits of robotic process automation by leasing robotic devices and accessing a cloud-based subscription service rather than purchasing the equipment outright.

The headaches of ownership, such as paying off an expensive piece of equipment plus handling maintenance issues that spring up, are avoided with RaaS.

RaaS is becoming an increasingly popular option, especially for mobile robotics in logistics. In the research for IDTechEx’s newest report, Mobile Robotics in Logistics, Warehousing and Delivery 2022-2042, IDTechEx discovers 6-8 percent of the current market revenue for mobile robotics in logistics comes from RaaS model, according to the information and sources IDTechEx learned from industrial interviews.

IDTechEx was also informed by some companies that they expected RaaS sales to grow in the future, as they had received increased requests for RaaS.

IDTechEx reveals that intralogistics material transporting robots, like AGVs and AMRs, dominate the biggest share of the logistic mobile robotics market. There are three biggest advantages of choosing RaaS for adopting mobile robots in warehouses.

Share of the number of companies and market revenue for each sector in logistic mobile robotics.

Low cost of entry

Even though the upfront cost of implementing mobile robots is usually much less than that of installing complex fixed automation systems, some small and medium-sized enterprises may not be able to afford to complete the system initialization of mobile robotics at once.

For instance, to fully automate the “goods-to-person” process in a 5,000 sq m warehouse, 200 grid-based automated guided carts (AGCs) could be needed, and the installation cost can be $4-4.5 million if software and customized shelves are also counted in.

However, like all X-as-a-Service models, the billing of RaaS can be based on a monthly subscription or a pay-as-you-go model. In this case, customers can utilize the service without investing too much at the beginning and will have fewer losses if they stop operating the mobile robotic system.


In many industries, agile and lean operations are always desired; companies should be able to change operations or productions rapidly in response to market changes.

RaaS allows customers to start or end mobile robotic systems at any time point as needed, and also allows changing product types quickly, for example, transferring from “shelve-to-person” grid-based AGCs to “carton-to-person” case picking robots easily.


As described in the report Mobile Robotics in Logistics, Warehousing and Delivery 2022-2042, scalability is one of the most important strengths compared to fixed automation.

However, RaaS enables scaling the fleet size to be even more convenient and easier, without concerning about the risks of reducing the fleet size in the future.

For example, at sales peaks (for example, Black Friday and other shopping festivals) temporary workers are often needed in warehouses to fulfill the surged demand.

However, due to the global labor shortage, recruitment for temporary positions has become very challenging. RaaS of mobile robots can address this issue cost-effectively by expanding the service size to increase capacity and productivity for only a short period of time.

In the meanwhile, RaaS may bring benefits to mobile robotics companies as well. RaaS help increase customer stickiness by continuously providing service to customers, potentially creating more values and opportunities in the long term. It also helps maintain a good relationship with customers, making marketing and promotion easier for new products.

Furthermore, companies can receive direct feedback from customers by providing RaaS to improve and accelerate product development.

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