Robotics & Automation News

Market trends and business perspectives

ABB offering digital services free of charge

ABB is making its digital services available free of charge.

During this unprecedented crisis, ABB’s Robotics & Discrete Automation business says it is working to “help customers and partners keep production lines going and to enable businesses to continue to function while many are working from home”.

ABB’s Robotics & Discrete Automation business is making “key software services” available free of charge to our customers until the end of 2020.

ABB says that many clients, customers and partners can benefit from digital solutions that enable them to manage their production lines remotely and to keep robot systems running at optimal performance with less human interaction, particularly given the current need for social distancing and remote work.

Digital tools can also be used to help customers continue to work and prepare for projects that will be ready to go as soon as everyone gets back to the workplace.

The software and services ABB is making available free of charge includes the three listed below.

ABB Ability Connected Services – condition monitoring and diagnostics

ABB’s Connected Services platform monitors the health and performance of single robots or entire fleets, helping customers to monitor and run robot systems at optimal performance remotely. (See video above.)

ABB Ability Connected Services provide actionable intelligence that allows service experts to address issues that could lead to costly unplanned stoppages before they occur.

People interested can connect their robots to ABB’s service here.

Virtual Technical Support

If technical support is needed, we can offer free virtual technical support enabled via video (Skype, Zoom, Teams).

To access this support readers can contact their local ABB representative, or visit the company’s Digital Operation Center web page for more contact details.

If you already have access to the following technologies but want advice and guidance on how to utilize them, it is advised that you contact your local ABB representative.


RobotStudio is ABB’s simulation and offline programming software (see video below), offering a complete digital replica (digital twin) of physical assets or systems so you can see what’s going on in your production line remotely.

Our RobotStudio offline programming tool enables users to create, simulate and test a complete robot installation in a virtual 3D environment without having to visit or disturb their actual production line.

All RobotStudio functionalities, including all PowerPacks and CAD convertors, digital twin and Virtual Reality meetings will now be available free of change.

Leave a Reply