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Universal Robots launches ‘Service360’ customer support

Universal Robots has launched Service360, a new support service offering which the company says “enhances performance, increases uptime and mitigates risk through seamless collaboration”.

Chris Wilson, vice president of service, Universal Robots, says: “Our customers are at the center of everything. Now, we’re empowering them to proactively monitor, optimize and safeguard cobot performance with enhanced support and preventative maintenance.

“Service360 protects production lines, maximizes uptime, reduces risk and enables success by ensuring manufactures are prepared for the unexpected.”

Complementing the standard product warranty, and available in two different packages, Service360 equips customers to:

Mitigate risk and take control of unexpected expenses by eliminating unplanned service costs and reducing downtime and delays.

Maximize cobot ROI through remote and onsite performance and programming checks, environment assessments and access to UR’s certified engineers, automation experts and 24/7 customer support portal.

Keep production running with preventative services and rapid-response visits.

Recover rapidly in the event of the unexpected with access to hassle-free service, parts and replacements through UR’s Global Distributor Network.

Service360 also enables UR’s partners to create stronger customer relationships and improve retention through more structured communication, tailored services contracts, improved support options and ongoing performance optimization.

Chris Wilson says: “Our partners will add even more value by equipping customers with everything they need to increase productivity, availability and ROI for their customers.

“We expect this new offering to strengthen relationships and create shared value across UR partners and customers.”

Service360 is available now through Universal Robots and its partner network.