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XPO Logistics expands XPO Connect into last mile

XPO Logistics, the largest last-mile provider for heavy goods in North America, has announced the launch of extensive last mile capabilities on its XPO Connect digital freight marketplace.

The company’s last mile business unit specialises in the delivery of heavy goods, many of which require assembly and installation inside the home.

In 2018, XPO arranged approximately 40,000 last mile deliveries per day on average.

The benefits of the new technology, says the company, are:

  • XPO’s customers and independent contractors have deeper visibility into the last mile process and more control over the consumer experience.
  • Retailers and e-tailers gain actionable business intelligence and capabilities for digital scheduling, geo-tracking, delivery exception monitoring and claims processing.
  • Independent service providers can view available offers, geo-monitor tendered routes, track payments and see their performance metrics.
  • The company best leverages its 85 last mile hubs in North America and their integration with the XPO Direct shared-space distribution network.

Mario Harik, chief information officer for XPO Logistics, said, “We’re empowering our customers with an expansive suite of digital tools to manage growing demand for last mile services.

“At the same time, we’re supporting the service providers who represent our customers’ brands. XPO Connect has opened the door to widespread efficiencies across our transportation network.”

XPO expects to invest approximately US$550 million in technology this year across its global operations.

The company introduced XPO Connect in April 2018 as a cloud-based, fully digital freight marketplace developed with multimodal, self-learning architecture.