Yaskawa America, Inc.’s Drives & Motion Division has launched the newest addition to yaskawa.com, the Solution Center. The Solution Center is a self-service knowledge database providing all the functionality and content customers need to resolve issues themselves, available around the clock.
The goal is to provide an online centre where customers can quickly find support solutions, managed by the technical support teams, along with documentation already available on yaskawa.com.
As The company’s technical support team solves issues, content is created and added as “Yaskawa Solutions” in the Solution Center. The answers are the same that the support teams use to resolve issues every day.
It contains relevant Yaskawa content to match issues with solutions using natural language search and the home page includes information based on trending issues.
Users have the ability to ‘favourite’ content, allowing them to easily return to it. The site also give shortcuts to specific areas, e.g., manuals, training documents and application documents.