Pearson says its technicians have complete Fanuc’s extensive training program and earn a “hard-to-come-by accreditation” to perform robotic troubleshooting and repair work
Pearson Packaging Systems, a provider of automation solutions and longstanding Fanuc partner, has become a Fanuc-certified servicing integrator.
Pearson is now able to augment its service offering to customers by taking full responsibility for diagnosing issues and executing warranty repairs that would previously have required Fanuc-direct assistance.
The Fanuc seal of approval is “held by less than 5 per cent of all authorized system integrators nationwide”, accorind to Pearson, which claims to be the only integrator on the West Coast with such an accreditation.
After completing Fanuc’s Automated Cells & Equipment training program focused around mechanical and electrical operation, preventive and reactive maintenance, advanced software programming, troubleshooting, and safety, select Pearson technicians are now certified service engineers.
Two technicians earned master certifications – the highest level of accreditation available through Fanuc Robotics North America.
Now, Pearson is equipped to serve as customers’ single point of contact for all technical issues, says the company.
Pearson says robots generally do not function as discrete pieces of equipment, but rather as an integral part of a system. Therefore, the company says, “customers will benefit from Pearson’s overall understanding of the system and its ability to take a holistic approach to troubleshooting and system improvements”.
Leo Robertson, Pearson’s chief operating officer, says: “We are excited about the opportunity to further improve customers’ experience with us.
“By partnering with a Fanuc Certified Servicing Integrator, our customers can anticipate a prompter response time and potentially quicker diagnosis and resolution of their robotic issues.
“The value in having a single resource with expert knowledge not only of select secondary packaging equipment and components, but also the system as a whole, equates to cost savings and a more effective, holistic solution.”
As part of the program, Pearson says it will maintain proper stock of essential Fanuc parts, termed “crash kits”. Having the necessary spare parts in stock will reduce the likelihood of extended operational downtime waiting for part deliveries, says the company.