A new study from Hanyang University ERICA, in South Korea, has found that when people witness someone abusing a service robot, their response follows one of two psychological paths: some copy the aggressor’s behavior, while others feel empathy for the robot and act more kindly.
The research, led by Professor Taeshik Gong, offers one of the first empirical looks at a phenomenon that many people have noticed but few have studied – the discomfort that arises when robots are kicked, shoved, or insulted in public or online videos.
Such scenes, once intended to showcase a robot’s balance or durability, increasingly strike observers as needlessly cruel. [Read more…] about When customers see robots being mistreated, their reactions reveal something deeper about society