DHL Group, the world’s largest logistics company, is accelerating its enterprise-wide AI strategy through a new partnership between its contract logistics division, DHL Supply Chain, and the AI startup HappyRobot.
The collaboration marks a significant step in deploying agentic AI to streamline operational communication and enhance both customer experience and employee engagement.
DHL Supply Chain has already successfully utilized HappyRobot’s AI agents across several regions and use cases, including appointment scheduling, driver follow-up calls, and high-priority warehouse coordination. These agents autonomously handle phone and email interactions, enabling faster, more consistent, and scalable communication. [Read more…] about DHL boosts operational efficiency and customer communications with HappyRobot’s AI Agents