Customer experience teams sit on ambitious goals – predict what users want, fix what frustrates them, and shape how they feel about a product.
Easy, right? Except not really. Because the moment teams try to understand how people behave outside their home market, everything gets complicated.
Geo-blocks. Limited visibility. Automated tools that get spotted and shut out.
Meanwhile, customers keep talking. They leave reviews, share opinions, rant on forums, praise on group chats. But unless your tools can see what those customers are actually saying – right there, in their own region and in their own words – you’re not hearing the full story. [Read more…] about Why Customer Experience Teams Are Using AI and Residential Proxies for Market Research