Information technology (IT) support has in past years been known as the center of all technological innovations in a company. Given that the world of business today is highly dependent on technology, the IT department has no doubt become an integral part of any organization.
Now, technology is no longer limited or solely driven by the IT department. With the emergence of cloud and mobile technologies, almost anyone in an organization has access to high-quality tech that would have been limited or at least mostly been found in the IT department.
It looks like IT support is being overtaken by the very technologies that brought them into existence. But is that what’s happening? What’s the future of IT support if there’s any to speak of? [Read more…] about A Look at the Past, Present, and Future of IT Support