In today’s fast-paced digital landscape, every business is seeking plowing the depths to enhance its approach to customer service and optimise operational efficiency in every way.
In the field of customer relationship management, one of the biggest changes altering the landscape has, undoubtedly, been chatbots.
Chatbots have been invaluable because of their ability to handle so many aspects of customer service, however, before you think about bringing in chatbots for the sake of efficiency and reducing the bottom line, you’ve got to dig deeper. [Read more…] about Chatbots in Customer Service: What Companies Need to Consider Beforehand