Hilton Worldwide and IBM have introduced a robot concierge. “Connie” – based on Aldebaran’s Nao robot – is the first Watson-enabled robot concierge in the hospitality industry, claims IBM.
Connie draws on domain knowledge from Watson and WayBlazer to inform guests on local tourist attractions, dining recommendations and hotel features and amenities.
Connie, named for Hilton’s founder Conrad Hilton, marks the first time IBM has developed a Watson-enabled robot for the hospitality market. Connie will work side-by-side with Hilton’s Team Members to assist with visitor requests, personalize the guest experience and empower travelers with more information to help them plan their trips. [Read more…] about IBM pilots robot as Hilton hotel concierge