Make your robot perform like a rock star: achieving the remaining 15 per cent. An article by the head of transformation at Genfour, Rita Brunk, who has been involved in hundreds of robotic process implementations
I’ve lost count of the number of times I’ve seen back-office robotics implementations that are functioning about 85 per cent as well as they should be.
Companies often get robotic process automation running perfectly in say, 7 of 9 sub-processes, but when it comes to that remaining 15 per cent, many companies are in the dark as to how to get the robot to perform like a real rock star.
From experience, I’ve learned that there are several quite clear cut reasons robots underperform: lack of process documentation, lack of “the human touch”, or simply development teams that don’t video record processes or hold them up to high enough standards. [Read more…] about Oh no… Not another sub-optimal robotic process automation implementation!