Accenture and SoftBank Robotics combine to offer insight into future of customer relations

Accenture’s Peter Lacy with Pepper the robot
Accenture’s Peter Lacy with Pepper the robot

In the future, all customer relations could be managed by robots. That’s what science fiction films have been telling us for decades. And now, perhaps more than ever, that vision is becoming more real than ever. 

As part of a newly announced collaboration with SoftBank Robotics to reimagine the future of digital customer interactions, Accenture Interactive demonstrated a new prototype based on the Pepper robot in Paris at Pepper Partners Europe event during InnoRobo (May 24-26), one of the world’s largest robotics events.

Pepper is the ground-breaking humanoid robot with the ability to read emotions that was developed by Softbank Robotics (previously Aldebaran Robotics) and first introduced in Japan in 2014.

The enhanced Pepper-based platform blends human and artificial intelligence, provided by Accenture Interactive, to deliver omni-channel customer service and commerce capabilities – including social media, mobile and in-store applications.  Continue reading Accenture and SoftBank Robotics combine to offer insight into future of customer relations

Taylor Morrison and Legrand ‘revolutionize’ home automation

taylor morrison interactive home 2

Taylor Morrison, a US homebuilder and developer, and Legrand, a high-performance network infrastructure hardware company, have partnered to “revolutionize household automation” through the launch of Taylor Morrison’s newest high-tech product, the Interactive Home 2.0.

The new Interactive Home 2.0 features Intuity Home Intelligence, an intuitive home automation system by Legrand. With its in-wall interface and applications for tablets and mobile devices, users can effortlessly control their comfort, security, lighting and entertainment within their homes.

The Intuity Home Intelligence system takes in-home automation to the next level with innovative features that enhance the homeowner’s ability to connect and customize their living experience. Continue reading Taylor Morrison and Legrand ‘revolutionize’ home automation