In the future, all customer relations could be managed by robots. That’s what science fiction films have been telling us for decades. And now, perhaps more than ever, that vision is becoming more real than ever.
As part of a newly announced collaboration with SoftBank Robotics to reimagine the future of digital customer interactions, Accenture Interactive demonstrated a new prototype based on the Pepper robot in Paris at Pepper Partners Europe event during InnoRobo (May 24-26), one of the world’s largest robotics events.
Pepper is the ground-breaking humanoid robot with the ability to read emotions that was developed by Softbank Robotics (previously Aldebaran Robotics) and first introduced in Japan in 2014.
The enhanced Pepper-based platform blends human and artificial intelligence, provided by Accenture Interactive, to deliver omni-channel customer service and commerce capabilities – including social media, mobile and in-store applications. Continue reading Accenture and SoftBank Robotics combine to offer insight into future of customer relations