By Anne de Kerckhove, CEO, Freespee
No matter which sector you are currently operating in, it’s more than likely that artificial intelligence will soon completely change the way you do business.
Consumer-facing organisations in the retail, energy, finance, insurance and automotive sectors are embracing automation – not just to keep up with competitors, but also to keep pace with increasing expectations.
However, with so much hype around AI in today’s media landscape, knowing the true value of what it can offer organisations – and how it can truly improve the customer experience – is increasingly difficult. [Read more…] about Opinion: Do customers really want to talk to robots?