ServiceDesk Plus extends IT service management capabilities to business functions beyond IT; evolves into a rapid-start enterprise service desk
ManageEngine, the real-time IT management company, is bringing a unified approach to enterprise service management with an update to the cloud version of its flagship ITSM product, ServiceDesk Plus.
With the ability to launch and manage multiple service desk instances on the go, organisations can now leverage proven IT service management best practices to streamline business functions for non-IT departments, including HR, facilities and finance.
Available immediately, the ServiceDesk Plus cloud version comes loaded with built-in templates unique to various business processes, giving users the flexibility to perform codeless customisations for quick and easy deployment of business services. Continue reading ManageEngine brings enterprise service management to its cloud-based service desk software
Siemens says it will be exhibiting a wide array of applications and examples of how machine and plant builders can “sharpen their competitive edge with digitalization” at SPS IPC Drives 2017.
Exhibiting under the banner “Discover the Value of the Digital Enterprise” in Hall 11 across an impressive 4,400 square meter exhibition space, the company will be presenting the latest additions to its digital enterprise portfolio.
Innovations featured range from new software versions for more efficient engineering through digital drive systems to the open cloud-based IoT operating system MindSphere, which Siemens says “opens up scope” for new business models to machine and plant builders. Continue reading Siemens to showcase wide range of digitalization applications for machine and plant builders at SPS IPC Drives
Zeiss, which claims most of the world’s microchips are manufactured using its optical technologies, has launched the new generation of its scanning electron microscope system.
The company says the new instruments in the Zeiss EVO product family feature various improvements in terms of usability, image quality and seamless integration into multimodal work processes.
With the variety of options available, the Zeiss EVO family of devices can be precisely tailored to life science, materials science or routine industrial quality assurance requirements. Continue reading Zeiss launches new electron microscope
Calian’s systems engineering division has been awarded a contract by DCT Delta.
Under the contract, Calian will design and develop a cable network DocSis 3.0/3.1 Remote PHY hardware module for DCT Delta’s family of industry-leading hybrid fiber coax-based fibre node products.
While the contract is not financially material to Calian, it represents a key win in the evolution of its communication products business. Continue reading Calian’s systems engineering division wins contract from DCT Delta
Dassault Systèmes has reached an agreement to acquire its partner No Magic, a provider of model-based systems engineering and architecture modeling for software, and system of systems.
No Magic is headquartered in Allen, Texas and has offices in Lithuania and Thailand.
The acquisition of No Magic strengthens Dassault Systèmes’ industry solution experiences based on the 3DExperience platform by generalizing systems engineering for developing the “Internet of Experiences” – the smart and autonomous experiences that are digitally connecting products, nature and life in the physical world. Continue reading Dassault Systèmes strengthens systems engineering software with No Magic acquisition
Systems engineering and systems design might sound fascinating to someone interested in the area of technology and building, making, developing, and organising things.
But even to understand what the terms mean, from a beginner’s or outsider’s point of view, can be difficult.
And to summarise them probably wouldn’t explain things adequately because they really sound like a big jobs, involving a large number of tasks across many different disciplines and departments.
Continue reading Systems engineering: An insight from a professional systems engineer
The concept of smart manufacturing is to play a central role at this year’s China Industrial Industry Fair.
Smart manufacturing is a term used to mean any manufacturing system which uses advanced technologies – such as robotics, automation and network connectivity.
Other related terms are Industry 4.0, intelligent manufacturing, and lights-out manufacturing. Continue reading Smart manufacturing to play central role at China International Industry Fair
Wal-Mart has hired a number of robots to wander around the aisles of its stores and check if products are in stock and displayed correctly.
The company is said to be rolling out the robot shopkeeping assistant at 50 locations around the US, according to a report on ArkansasOnline.com.
The robots themselves are from a company called Bossa Nova Robotics, which we previously reported had developed an automated planogram compliance system in partnership with software developer Digimarc. Continue reading Wal-Mart using robots to wander around the shelves and scan products
The chief executive of logistics giant UPS says the company is using automation technologies to move a greater number of parcels with the same number of people.
In comments to Yahoo Finance, UPS CEO David Abney says: “Last year we hired about the same number of people and we’re doing it this year with an extra 5 per cent of packages and it is because of automation.”
The company’s busiest periods are the weeks leading up to the Thanksgiving holidays, and Cyber Week, which is a week after that. Continue reading UPS using automation to move more parcels with same number of people, says boss
Volvo Trucks is currently testing and researching how automated vehicles can contribute to safer, more efficient refuse handling and create a better working environment for drivers.
The company is partnering with Swedish waste management company Renova on the project.
The automated systems being tested are in principle the same as those fitted to the autonomous Volvo truck operating in the Kristineberg Mine in northern Sweden since autumn last year. Continue reading Volvo testing driverless refuse collection trucks
Mercedes has demonstrated a driverless snow-clearing truck, called Arocs, at Frankfurt Airport. The world’s largest commercial vehicle manufacturer says the vehicle is the result of specific customer requirements.
Daimler, parent company of Mercedes, says it the demonstration, which involved four trucks, is an “unprecedented test” which shows another potential solution for the future use of automated commercial vehicles.
Following the successful demonstration of the innovative Highway Pilot and Highway Pilot Connect systems, the latter making truck platooning possible, the company says the self-driving, snow-clearing truck presentation is “another development step forward” on the road to the fully connected and autonomous commercial vehicle. Continue reading Mercedes demonstrates driverless snow-clearing trucks at Frankfurt Airport
Citic becomes one of the first Asian managed service providers to host Points of Presence along the ‘One Belt, One Road’ route
Citic Telecom International, a wholly-owned subsidiary of Citic Telecom International, today announced that after Citic Telecom CPC completed its acquisition of Linx Telecommunication, the merged company is to be named Citic Telecom CPC Europe.
Citic says it marks a new era for the company as it becomes one of the first Asian managed service providers to own Points of Presence (POPs) across a multitude of countries along the ‘Digital Silk Road’.
Stephen Ho (main picture), CEO of Citic Telecom CPC, who presented the new developments at a press conference in London, says the company is “accelerating internationalization and digitalization”. Continue reading Citic Telecom CPC reveals new name for Linx Telecommunications and enters ‘new era in connecting the world to the Digital Silk Road’
A company called Kindred AI has launched a new range of warehouse robotics systems powered by artificial intelligence.
In one system, Kindred appears to be using a Fanuc robot, and in another, an arm that looks like it’s from Universal Robots.
The company, which says it is building “human-like intelligence in machines”, says “major global retailers” have started pilot programs integrating Kindred Sort, the company’s first commercial offering, in their existing fulfillment centers.
Kindred also says it has raised $28 million in Series B funding led by Tencent, bringing the total amount raised to $44 million. Previous investors Eclipse Ventures and First Round Capital participated in the new round. Continue reading Kindred AI launches warehouse robots already in use by ‘major retailers’
Teijin Aramid has increased its production capacity at a new production line at its Technora production facility in Matsuyama, Japan.
The company says that, as of now, extra Technora capacity is available for Teijin Aramid’s customers globally.
Teijin specializes in producing a fiber known as aramid, which is used in a variety of products, such as car and bicycle tires. Continue reading Teijin Aramid increases production capacity with a new line at Technora facility
Instructables is probably the most popular website for the maker community, and contains thousands and thousands of guides on how to make things.
The website was bought by the Autodesk group, which owns the AutoCad and Fusion 360 range of software, and is offering free software to the education sector.
A few weeks ago, Instructables launched a competition which it called “Design for Robotics”, in partnership with GE Appliances, which makes washing machines and similar household goods. Continue reading Final call for Instructables ‘Design for Robotics’ competition