Fetch Robotics, a provider of collaborative robotic solutions for warehouses and other logistics operations, has launched a new support program called FetchCare.
The company says FetchCare provides “round-the-clock support” to Fetch Robotics’ worldwide customers in the logistics and warehouse industries.
In partnership with Ricoh USA, FetchCare proactively, promptly and remotely provides service on the Fetch Autonomous Mobile Robots when needed, says the company.
FetchCare is based on the FetchCore Cloud Robotics Platform, which Fetch says is a unique cloud-based software platform, to remotely resolve issues.
The relationship with a globally recognized support services leader like Ricoh ensures that customers can engage with the right technical resources as needed, adds Fetch.
Melonee Wise, CEO of Fetch Robotics, says: “Software is the basis of our collaborative robot solutions and allows us to manage and service most issues remotely.
“We are committed to our customers’ success, and believe FetchCare will provide a high level of proactive service that will resolve issues before they impact productivity.”
Ricoh has been established for more than 80 years.
The company says its “Ricoh Service Advantage” empowers diverse companies of all sizes to expand their footprint and services, enter new regions and markets, enact best practices, and limit costs.
Ricoh says this is accomplished through the company’s global network of highly skilled and certified services employees.
Dale Walsh, director of service advantage innovation at Ricoh USA, says: “We are thrilled to partner with Fetch to extend their robotics support globally and around the clock.
“Fetch’s customers will be able to receive unparalleled service from our massive infrastructure of technical resources to keep warehouse automation running smoothly at all times, at any location.”