Universal Robots‘ newly renovated location in Shanghai will handle all repair requests as well as house a complete inventory of spare parts for Universal Robots collaborative robot arms, servicing the entire China mainland region.
Universal Robots General Manager in China, Adam Sobieski, said: “In China, which is developing very fast, not only the system integrators but also the end users prefer just-in-time services and solutions,” he says.
With the 200 sqm new center in Shanghai and support from a local technical and application team, Universal Robots China says it is able to deliver a timely after-sales service locally.
The Shanghai repair center is the second of its kind outside Denmark after the launch of a similar repair center in Ann Arbor, Michigan, USA at the end of 2017. A stronger local presence makes Universal Robots more competitive and user friendly for local customers and partners, says the company.